Returns and Refunds
Because we are primarily dealing with second-hand products of varying conditions, The Bookworms Team does its very best to describe the condition of its products as accurately as possible. Our approach on this is that we don't want our customers to have any surprises when they receive their order. We'd hate for you to be waiting for a book and then it turns up in an unexpected condition.
However we know that it can happen, the quality of the product delivered may not be what you expected, maybe we missed the mark when describing the product condition. Whatever happens, please get in touch with us to explain the issue and we will do our best to help out.
Depending on the situation, some ways we can help are:
- Provide a full refund of the price of the product.
- Refund a portion of the price of the product to match its condition.
- Source another copy of the product to meet your expectations.
In all situations we will abide by The Consumer Guarantees Act and The Fair Trading Act, but at the end of the day getting a book to right place with the right person is the aim of this game. We also reserve the right to request you to return the product at our expense, but this will not always be required, if it can still be used.
The first step is contacting us if you would like to discuss the quality of the product you've received. We also love to hear from you with any positive feedback so we can make sure we keep doing the good stuff too.