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Second-handVery Good
When Customers Think We Don't Care - By Richard W. Buchanan
$12.99
Richard W. Buchanan presents a post-modern approach to customer service, arguing that organizations often self-destruct through internal actions rather than external competition. The book provides a step-by-step system for identifying and resolving the practical operational issues that lead to perceived customer neglect.
When Customers Think We Don't CareRichard W. Buchanan$12.99
Shelved in: Reference & Education
About this copy
- Format
- Paperback
- Publisher
- McGraw-Hill Australia
- Published
- 2001
- Edition
- 2nd Edition of The Enemy Within
- ISBN
- 9780074709306
- Language
- English
- Dimensions
- 23 × 15 × 1.5 cm
“A well-preserved paperback copy with minimal shelf wear. The covers are clean and the spine is tight and uncreased.”
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