{"product_id":"when-customers-think-we-dont-care-by-richard-w-buchanan","title":"When Customers Think We Don't Care - By Richard W. Buchanan","description":"\u003cp\u003eRichard W. Buchanan presents a post-modern approach to customer service, arguing that organizations often self-destruct through internal actions rather than external competition. The book provides a step-by-step system for identifying and resolving the practical operational issues that lead to perceived customer neglect.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eA well-preserved paperback copy with minimal shelf wear. The covers are clean and the spine is tight and uncreased.\u003c\/em\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Richard W. Buchanan\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e McGraw-Hill Australia\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublished:\u003c\/strong\u003e 2001\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEdition:\u003c\/strong\u003e 2nd Edition of The Enemy Within\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCondition:\u003c\/strong\u003e Very Good\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780074709306\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Richard W. Buchanan","offers":[{"title":"Default Title","offer_id":52843422613735,"sku":"5e485d90-45e5-496e-ac42-b7d6681a8eaa","price":12.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0106\/8915\/1012\/files\/frame_01_f06aa013-2ee1-4813-9cc2-a70a23878c66.jpg?v=1792147317","url":"https:\/\/bookworms.co.nz\/products\/when-customers-think-we-dont-care-by-richard-w-buchanan","provider":"Bookworms NZ","version":"1.0","type":"link"}